Patient Advice and Liaison Service (PALS)

We provide patients, carers and the public with support and assistance to sort out problems and concerns.

Working within the Hospital, we are ideally located to liaise directly with clinicians, nurses and other staff to deal quickly with any issues raised.

Our services include:

• Help to answer any questions patients may have about their planned stay in hospital.
• Aiming to resolve problems that patients may have experienced either as an inpatient, outpatient or visitor to the hospital.
• Assisting the patient and their family to access the Trust’s Complaints service if they have been unhappy with any aspect of their treatment or care.
• To listen to concerns, suggestions or queries about our hospital services and feed them back to the Trust. Both positive and negative comments help us to continually improve the Patient Experience.
• We also offer a service where family and friends can send email messages to patients who are currently staying with us via the PALS email address.

How to contact us

Email Use to send message to relatives/ friends in hospital	pals@whippsx.nhs.uk
Martin Worwood PALS/PPI Officer	020 8535 6767 Or 020 8539 5522 ext: 5501
Marian Kennedy Office Administrator PPI/PALS and Complaints	020 8539 5522 ext: 6625

The PALS team are located in Room 24, 1st Floor Aspen House in the Green Zone. This building is opposite the main Outpatients department and is accessed on Hospital Road.

For more information on how to find the PALS team or how to get the hospital please look under our 'Where to find us section'.

• Click here to view location map of the hospital.
• Click here to view how to get here.

 

NEW:  PALS office

A new Patient Advice and Liasion Service (PALS) office is now open to all patients and visitors at Whipps Cross University Hospital as a further commitment to the patient experience.

As well as the telephone service available, members of the PALS team are now available to talk to patients and their families face-to-face, in a new office along the main hospital corridor at junction four.

The office will be open every Monday, Wednesday and Thursday from 10.30am until 3.30pm

Director of Nursing surgeries will also be held in the new office throughout the year.  Please see below for details:

• 16 February from 3pm until 4pm
• 15 March from 11am until 12pm
• 12 April from 2pm until 3pm
• 17 May from 2pm unitl 3pm
• 21 June from 2pm unitl 3pm
• 19 July from 2pm until 3pm
• 16 August from 2pm until 3pm
• 13 September from 2pm unitl 3pm
• 18 October from 2pm unitl 3pm
• 22 November from 2pm unitl 3pm
• 13 December from 2pm until 3pm