Contact Us

This page will provide you with the main contact details for the hospital if you need to change your appointment, you have a question or concern about your care or you have a general enquiry.

If you have an enquiry which is about a specific service or department, visit the Our Services page, where you will find information on all of our services.

Our switchboard number is 020 8539 5522.

You can also check our Useful information page which has answers to some of our most commonly asked questions.

Norovirus - During the time of Norovirus, there may be restrictions to visiting the wards. Please call ahead before coming to the hospital.

List of the wards and their extension numbers

Changing your appointment

To change or cancel your hospital appointment, you can email the Appointments Team at: appointments@whippsx.nhs.uk  or call our switchboard on 020 8539 5522, listen to the welcome message and follow the option for Outpatients.

Raising a concern

If you are unhappy with any aspect of your care, or the care we are providing for your relative or friend, please raise the issue with us as soon as possible so that we can address it. For Inpatients, speak to the Senior Sister in charge of the relevant ward, or ask to speak to the Customer Care Manager. For Outpatients, ask to speak to the Outpatients Customer Care Manager. You can also speak to the PALS team on the number below.

Patient Advice and Liaison Service (PALS)

The PALS team are available on weekdays during office hours on 020 8535 6767 or via email at: pals@whippsx.nhs.uk  

The team can help with most patient enquiries and concerns, including helping you to contact a friend or relative who is in the hospital (you will need the patient’s full name, home address and date of birth for this). The PALS team can also forward notes of thanks to individual staff members. For more information, please click here..

Making a formal complaint

If you have raised a concern with us but you are still unhappy with our response, you can make a formal complaint. The PALS team can advise you on how to do this. Our Complaints Team are contactable on 020 8535 6503 during weekday office hours, or email: complaints@whippsx.nhs.uk  

Working at Whipps Cross

You can find out about what it’s like to work at Whipps Cross and see details of current vacancies on the Working at Whipps page of the website. You can also send general recruitment enquiries by email to: WXHrecruitment@whippsx.nhs.uk

Volunteering at Whipps Cross

Whipps Cross has a large and very active group of volunteers who provide valuable support to patients, visitors and staff right across the hospital. To find out more about volunteering with us, call the Volunteers Office on 020 8535 6772 during weekday office hours or email: chandra.vansadia@whippsx.nhs.uk  

Clinical attachments

We run a clinical attachments programme for overseas doctors. For more information, email: rebecca.fynn@whippsx.nhs.uk or visit our clinical attachments page.

Freedom of Information

We welcome requests for information and data under the Freedom of Information Act. For more information, visit our Freedom of Information page or email: info@whippsx.nhs.uk

Any other enquiries

For any other enquiries, please email: info@whippsx.nhs.uk   .

Website problems

If you spot technical issues, broken links, or have suggestions about the website itself, please let us know by emailing webteam@whippsx.nhs.uk